It’s great that Microsoft gave their customers the ability to share their ideas through UserVoice to help improve Windows Phone. But is that enough? Absolutely not.
Microsoft allowed Windows Phone owners to add feature suggestions on the website since the product launched (or maybe a few weeks after) but never really showed us how those features are ever taken into consideration or even being talked about among the Windows Phone development team.
There are feature suggestions on the website that have been at the top of the list for over a year without any indication that they will be added in a future release or that they’re being discussed yet Windows Phone received several updates since it launched without including those items. There is a clear missing link between those feature suggestions and the development team.
Just like Windows 8, the team shows the world how they’re taking customer feedback into their next major release through Twitter, YouTube and even adding many detailed blog posts. Why isn’t Windows Phone following the same approach? In the end, Windows Phone is an operating system that is currently powering more than a million of smartphones today.
All I am saying is that Microsoft can’t just tell people to go and add their ideas on another website and then be completely silent about it. They need to engage and converse closely with their Windows Phone customers just like the Windows team are doing with Windows 8.